Privacy Policy

Wrightwood Industries ("Wrightwood", "we", "us" or "our") is a timber packaging manufacturer based at 24 Justin Street, Smithfield NSW 2164. This Privacy Policy explains how we handle personal information when you visit wrightwoodindustries.com.au, contact us, request a quote or do business with us.

We are committed to handling personal information responsibly and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply to our business.

1. Information we collect

Depending on how you interact with us, we may collect:

• Contact information: your name, company, position, telephone number, email address and business address.
• Enquiry and order information: the products or services you need, quantities, dimensions, equipment weight, delivery destination, handling requirements, required dates, quotations, orders and correspondence.
• Files you provide: drawings, specifications, photographs and other documents submitted with an enquiry or order. These may contain personal information or commercially sensitive material.
• Website information: information that may be collected by our website or its service providers, such as IP address, browser or device information, pages viewed and cookie-related data.

Please provide only the personal information needed for your enquiry. If you submit information about another person, you should have appropriate authority to do so.

2. How we collect information

We collect information when you complete a website form, upload a file, call or email us, request a quotation, place an order or otherwise communicate with our team. Some technical information may be collected automatically when you use our website.

3. How we use information

We use information for purposes connected with our business, including to:

• respond to enquiries and prepare quotations;
• review drawings or specifications and manufacture or supply timber packaging;
• organise delivery, collection and customer communications;
• manage accounts, invoices and business records;
• operate, maintain and improve our website and services;
• meet legal obligations and manage disputes or security incidents; and
• send promotional communications where permitted by law, with an option to opt out where required.

If you do not provide information reasonably needed to assess your requirements, we may be unable to prepare an accurate quote or fulfil an order.

4. Sharing information

We may disclose relevant information to our directors and staff, and to trusted service providers who assist us with website hosting, email, IT systems, business administration, delivery, professional advice or legal compliance.

Our website is hosted on Squarespace. We also use business communication and IT services to process enquiries. We do not sell customer personal information. We do not publicly display customer drawings, photographs or project details without appropriate permission.

We may also disclose information where required or authorised by law.

5. Website cookies and analytics

Our website platform may use cookies and similar technologies for functionality, security and website analytics. These technologies may collect information about how visitors interact with our website. The cookies used depend on the features and settings enabled on the site.

You can generally manage cookies through your browser settings and, where available, the website's cookie controls. Disabling some cookies may affect website functionality.

6. Overseas processing and storage

Squarespace and other cloud-based service providers may store or process information outside Australia. The locations involved depend on the providers and services configured for our business. You can contact us for information about the overseas processing arrangements relevant to your enquiry.

Where applicable, we take reasonable steps required by law when information is disclosed to overseas recipients.

7. Security and retention

We take reasonable steps to protect the information we hold against misuse, loss and unauthorised access, modification or disclosure. However, no website, email or electronic storage method can be guaranteed completely secure.

We retain information for as long as reasonably needed for enquiries, orders, business records and legal obligations. When information is no longer required, we aim to securely delete it or de-identify it where appropriate and lawful.

8. Access, correction and privacy complaints

You may contact us to request access to, or correction of, personal information we hold about you. We may need to verify your identity before responding. We will consider requests and privacy complaints within a reasonable period, generally aiming to respond within 30 days.

If you are dissatisfied with our response and the Privacy Act 1988 (Cth) applies to the matter, you may be able to contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

9. External websites

Our website may link to websites operated by other organisations. We are not responsible for the privacy practices of those websites, and recommend reviewing their privacy policies separately.

10. Changes to this policy

We may update this Privacy Policy as our services, website features or legal obligations change. The latest version will appear on this page with an updated date.

11. Contact us

For privacy enquiries, access or correction requests, or complaints, contact:

Wrightwood Industries
24 Justin Street, Smithfield NSW 2164
Email: info@wrightwoodindustries.com.au
Phone: 02 7209 6274